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Whether you have a question about an order, want to explore wholesale, or just want to connect — we're here. Real people, real responses. No bots.
Looking for quick answers? Check out our FAQ section below — we've answered the most common questions about orders, shipping, returns, and more. If you still need help, send us a message and we'll get back to you promptly.
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Frequently Asked
Questions
Standard shipping within the US typically takes 5–7 business days after your order ships. Expedited options (2–3 business days) are available at checkout. Orders are processed and shipped within 1–3 business days. You'll receive a tracking confirmation email as soon as your order is on its way.
We offer free returns within 30 days of delivery on all unworn, unwashed items in their original condition with tags attached. To initiate a return, email us at Sales@jerichostandard.com with your order number. We'll send you a prepaid return label. Refunds are processed within 5–7 business days of receiving your return.
Yes — we partner with select retailers, churches, and organizations that align with our values and mission. If you're interested in carrying Jericho Standard in your store or placing a bulk order for your community, reach out through our contact form and select "Wholesale" as the subject. Include details about your business or organization and we'll be in touch within a few business days.
Once your order ships, you'll receive a tracking confirmation email with a link to follow your package in real time. Tracking typically becomes active within 24 hours of your shipment confirmation. If you haven't received a tracking email within 3 business days of your order, check your spam folder or contact us — we'll sort it out right away.
Absolutely. Ethical production is non-negotiable for us. We work exclusively with manufacturing partners who meet or exceed fair labor standards, provide safe working conditions, and pay living wages. We also prioritize sustainable materials — our core fabrics are sourced from certified suppliers committed to reducing environmental impact. We believe standing firm on faith means standing firm on how we treat people throughout our entire supply chain.